Advanced Business Solutions is an IT Software company and an SAP Gold Partner. The firm was established in 2011 and has been running successfully ever since. We at ABS sell and implement SAP Business One, the number one ERP software worldwide and we have acquired 150+ customers so far. Please visit our website at www.e2abs.com to learn more about us.
About the Job:
You will help distinguish our company with professionalism, best practices and deliverables that build customer loyalty. Among the responsibilities of the role are:
Assist in maintaining and the administration of computer systems and related computing environments including servers, computer hardware, systems software, applications software, and all configurations for the clients as well for the office.
Assist in providing Performance Tuning, Installations, Upgrades and monitoring of customers’ environments
Basic Administration on Database Servers (SQL and HANA databases)
Perform data backups, recovery operations on daily basis
Implement security measures to protect data, software, and hardware.
Diagnose, troubleshoot, and resolve hardware, software, or other system issues
Maintain email applications or virus protection software.
Gather data pertaining to client needs, and use the information to identify system requirements.
Perform client environment daily check including performance, servers and storage
Analyze equipment performance to determine the need for repair or replacement.
Maintain excellent client relationship and Support them in computer system use through visits and phone calls.
Handle clients tickets to to ensure client satisfaction
Maintain a thorough knowledge of the organization and adheres to all organizational standards
About You: The ideal candidate will have the following skills and experience:
· Bachelor’s degree in BSc in Computer Engineering or any relevant field
· 0-1 years’ experience in Technical Support, Help Desk or System administration
· Good Knowledge in Linux and Windows
· Is fluent in English and Arabic (Speaking, Writing, and Reading)
· Creative and innovative
· Good Analytical Skills and Problem-Solving Skills